Refund Policy

Given the nature of the digital products BuyGiftCard sells, a code can't be refunded or reimbursed once it's been used — but we do offer a clear replacement policy for situations that are our fault or otherwise outside your control.

1. Situations that qualify for a replacement

• The code arrives invalid or doesn't redeem when entered correctly.
• A technical delivery error on our side (such as a code that was already used or corrupted at the source).
• We mistakenly send the wrong product (such as the wrong region or category).

In these cases, message us right away on WhatsApp with a screenshot or description of the issue, and we'll look into it and send a valid replacement code as quickly as possible.

2. Situations that don't qualify for a refund or replacement

• Changing your mind after receiving a code that's confirmed valid.
• The code (or part of it) has already been redeemed.
• You ordered with the wrong region or account identifier, and the code doesn't work on your account as a result.
• Reporting the issue after a long delay following delivery.

3. How to request a replacement

Message us directly through the WhatsApp button on the site, describe the product and the issue in detail, and attach a screenshot if you can. We aim to respond and resolve valid requests quickly — keep in mind this is handled manually by a real person rather than an automated system, so verification can take a little time in some cases.

4. A note on payment methods

Since payment is arranged directly with us over WhatsApp (see Payment Methods), any dispute about the payment itself is resolved directly with us through that same channel.